Terms and Conditions

These terms and conditions (the “Terms”) inform you of the terms and conditions on which we Stay Ibiza UK Limited, with our registered office address at 129 Woodplumpton Road, Fulwood, Preston, Lancashire PR2 3LF United Kingdom (“Stay Ibiza”) (“The Company”) provide our services to you through our website www.stayibiza.com (the “Site”)

Stay Ibiza UK Limited is a company registered in England company number 9605339 and VAT registration number GB 219178494

For the purposes of the agreement, “you” means, collectively, the person signing the agreement and each of the other guests booked to stay at the Property during the rental period.

Stay Ibiza is an agent to the owner and/or the property management company of the Property (“The Owner”).

Stay Ibiza acts solely as an intermediary between property owners and rental clients, being responsible only for the accurate information regarding available properties, facilities and location.

The Terms may vary from time to time and any variations will be posted on our website for your perusal, once any changes have been posted your continued use of the website will constitute an acceptance of these amended terms.

By making a booking with us you confirm that you are 25 years of age and above, you have read these terms and conditions and you are authorised to act on behalf of all persons named on the booking form

Before making a booking you (the principal guest) must contact us to obtain confirmation that your chosen property is available for your dates. Whilst we aim to show the exact availability on our site these can change at a moments notice especially during busy periods, we therefore cannot guarantee the availability of a property that shows as available at the time of your enquiry. We will confirm the availability with you once we have checked your enquiry with the property owner.  

Provisional bookings can be arranged and potential bookings may be held for up to 48 hours pending receipt of a formal confirmation, the relevant booking information and the deposit payment or full payment if the holiday is within 2 calendar months of booking. If the required deposit payment or proof of transfer is not received within 3 to 4 working days of the initial hold, the booked dates will be released.

Occasionally prices may change (up or down) and we reserve the right to amend advertised prices at any time. You will be advised of the current price of the accommodation that you wish to book before your booking is confirmed.

Once your chosen dates and property are confirmed by you and the property owner, we will send you a reservation form by email for completion. At this stage you will be required to complete the form with a copy of your passport and send the deposit payment as stated on the reservation form by bank transfer (or full payment if your holiday is within 2 calendar months of booking)

You must subsequently pay the full balance by the balance due date notified to you on the reservation form. If full payment is not received by the balance due date, we will notify the property owner who may cancel your booking and your deposit will be retained, also a further cancellation charge may apply.

In order to safeguard against damages to the property or its contents a Refundable Damage/Security Deposit must paid by bank transfer 14 days prior to arrival, the amount of deposit is stated on the property description and will be confirmed to you at the time of booking. If the cost of damages exceeds the amount of the deposit paid you the rental client agrees to pay for any additional damages within 1 (one) business day after a presentation of an invoice in respect thereof. The Damage/Security Deposit will be refunded within 4 days of departure providing there are no damages or extra charges for services.

Only those persons named on the booking form may use the property without prior arrangement.                 The number of guests staying at the property must not exceed the number of sleeping places indicated in the property description, except in the case of infants under two years. Some properties will limit the number of infants.

In the event that the maximum number of guests is exceeded without prior arrangement, the Owner reserves the right to terminate your rental without prior notice and without refund or compensation.

No events or large gatherings may take place at the property without the prior written approval of the Owner. The Owner has the right to terminate your rental without prior notice and without refund or compensation if it is found that an event is taking place.

Many Property Owners require you to take out travel insurance as a condition of booking with them. We strongly recommend that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses.

Any cancellation or amendment request must be emailed to us at reservations@stayibiza.com

If a cancellation is made by The Client, a refund will only be given if an alternative booking for the same dates and value is secured. If we are unable to successfully re-book the property any paid fees will be withheld.

In the unlikely event that it is necessary for Stay Ibiza to make an alteration to or cancel the holiday accommodation specified we will inform you as soon as possible and if requested we will endeavour to arrange alternative holiday accommodation of a similar style, standard and in a similar location as that originally requested. If alternative accommodation cannot be arranged, a refund of the villa rental value (only) will be issued.  

You shall indemnify us in full against all liabilities, obligations, costs, claims and demands of any description which we may incur by reason of us making bookings for you with the Property Owner, any third party or otherwise as a result of us carrying out our duties under these Terms including but not limited to you complying with Property Owner’s terms and conditions which will be made available to you at the time of booking should there be any major differences from these terms.

For bookings made in respect of accommodation in Ibiza please be aware that there are particularly strict conditions in respect of music and sounds between the hours of 10pm and 9am during which there should be no more than 45 decibels. Parties are strictly prohibited in all Ibiza properties and fines can be awarded by the authorities of up to €50,000 euros. Should the police be called to the property you shall be held fully responsible for any consequences and legal action against the Property Owner, Stay Ibiza or the local representatives and you shall indemnify us for any subsequent actions made by any third party against us.

In the unlikely event that you have a problem / issue whilst at your accommodation, this must be reported immediately to the house staff, local representatives and Stay Ibiza. We / the owner must be given the opportunity to rectify the problem / issue as soon as it occurs. We cannot be held responsible for any complaint once you have departed the property.   

We may also refer a number of third-party service suppliers to you, who provide services and products which are sold separately. Any services offered separately do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.

Please refer to our Privacy Notice to get full information on the processing of your personal data

For the purposes of these Terms, “Force Majeure Event” means an event beyond our reasonable control including but not limited to strikes, lock-outs or other industrial disputes (whether involving our workforce or any other party), failure of a utility service or transport network, act of God, epidemic, pandemic, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors. We shall not be liable to you as a result of any delay or failure to perform our obligations under these Terms as a result of a Force Majeure Event. If a Force Majeure Event prevents us from providing our service then we shall, without limiting our other rights or remedies, have the right to terminate these User Terms and our Service immediately by giving written notice to you.

If any provision or part-provision of these Terms is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of these Terms.

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

Last modified 30th March 2023